Guest experience
Every review in one place, ranked by what needs a reply.
Ratings from every platform land in one workspace instead of five extranet tabs. Pending replies and negative reviews are prioritised, and recurring themes are surfaced so the fix is operational, not cosmetic.
- Cross-channel
- Response queue
- Negative alerts
- Recurring themes
No credit card required
Guest experience
A response queue instead of five extranets
- 1CollectReviews arrive from every platformRatings and comments are aggregated per property instead of read one extranet at a time.
- 2PrioritiseThe queue orders itselfReviews still needing a reply, and negative ones, are surfaced ahead of the rest.
- 3FixThemes turn into workA subject that keeps recurring across a property points at an operational cause, not a one-off guest.
Inside the product
A response queue instead of five extranets
Ratings are aggregated per property and per platform, with the reviews still awaiting a reply pulled to the front.
- 1One workspaceReviews from the platforms you distribute on, aggregated in one list.
- 2Reply queuePending responses and negative reviews are prioritised over already-handled ones.
- 3Recurring themesRepeating subjects are surfaced so the underlying operational cause can be fixed.
How it works
One accountable trail, end to end
- 01 · Collect
Reviews arrive from every platform
Ratings and comments are aggregated per property instead of read one extranet at a time.
- 02 · Prioritise
The queue orders itself
Reviews still needing a reply, and negative ones, are surfaced ahead of the rest.
- 03 · Fix
Themes turn into work
A subject that keeps recurring across a property points at an operational cause, not a one-off guest.
Capabilities
What you get
Cross-platform aggregation
Ratings from the channels you distribute on, collected in one workspace.
Response queue
What still needs a reply is a list, not a memory exercise.
Negative review alerts
Poor ratings are surfaced quickly rather than found during a monthly review.
Recurring theme analysis
Repeating subjects across stays and properties are grouped so patterns are visible.
Per-property view
See which units carry the guest-experience problem instead of averaging it away.
Linked to the stay
Post-stay feedback sits with the reservation, property and the team member responsible.
Before and after
Disconnected tools versus one platform
Today, without Propertory
- Five extranet tabs, checked when someone remembers.
- A bad review found three weeks later.
- The same complaint on four stays, never connected.
With Propertory
- One workspace with the pending replies at the top.
- Negative ratings surfaced while a response still matters.
- A recurring theme grouped and pointed at the property causing it.
Who it is for
What each team gets
Property manager
A read on which properties are actually generating guest-experience problems.
Guest support
A response queue with the reservation context needed to reply well.
Field team
Feedback about cleanliness and condition that reaches the people who can act on it.
Questions
Frequently asked questions
Which platforms are covered?
Reviews are aggregated from the booking platforms you distribute on, in one workspace instead of separate extranets.
How does the response queue decide what comes first?
Reviews still awaiting a reply, and negative ratings, are prioritised over already-handled ones.
What is recurring theme analysis?
Repeating subjects across stays and properties are grouped, so a pattern points at an operational cause rather than a single guest.
Transparent pricing
€15 per property per month. Start with a 14-day trial.
AI is included under fair use. No credit card, no setup fee and no per-module upsell.