Guest Operations
Every guest conversation, with the whole reservation behind it.
Reservations, messaging across channels, AI drafting and translation, identity verification and review handling operate on one record — so answering a guest never means reconstructing their stay from three systems.
- Unified inbox
- AI drafts
- Verification
- Reviews
No credit card required
M. Rossi
Dunaj 12 · 3B
Arriving today · 21:40
K. Nowak
Panorama 21A
ID missing
S. Dubois
Riverside 4
Late checkout
Guest · Italian
Arriveremo verso le 21:40, è un problema?
Translated: “We will arrive around 21:40, is that a problem?”
AI draft · grounded in reservation
Nessun problema — il self check-in è attivo 24 ore su 24. Le invieremo il codice appena la verifica sarà completata.
Inside the product
Drafting by default, sending by decision.
Guest messaging is the highest-risk place to hand over control, so Propertory treats automatic sending as an explicit choice per message type.
- 1Propose-only default. New AI messaging capabilities start as drafts requiring approval.
- 2Scoped enablement. Automatic sending can be enabled for specific low-risk message types, such as arrival reminders.
- 3Attribution. Every sent message records whether a person or a routine produced it, and who approved it.
How it works
One accountable trail, end to end
- 01 · Intake
Reservation becomes an operational record
Guest, dates, property, payment obligations, tax and required documents are created the moment the booking synchronises.
- 02 · Verification
Collect what the stay legally needs
Identity and registration data are requested through the guest portal, and access details stay locked until your policy is satisfied.
- 03 · Conversation
One thread per guest, whatever the channel
Messages arrive in a single inbox with reservation context, history and property information attached.
- 04 · Aftercare
Reviews and follow-up
Post-stay follow-up, review handling and unresolved incidents are tracked instead of disappearing into a personal inbox.
Capabilities
What you get
Reservation management
Search, filter and act on reservations by property, arrival pressure, payment state or verification state.
Unified inbox
Guest threads from connected channels in one place, assignable to team members with clear ownership.
AI-drafted replies
Answers grounded in the reservation and the property's own information, ready for approval rather than blind sending.
Translation
Incoming messages translated for your team and outgoing replies written in the guest's language, original text retained.
Guest verification
Identity and registration collection tied to access-release policy, so unverified guests cannot receive entry details.
Reviews and incidents
Post-stay review workflow and incident records linked to the reservation, property and responsible team member.
Before and after
Disconnected tools versus one platform
Today, without Propertory
- Four extranets, a shared mailbox and a phone with messaging apps on it.
- Copy-pasting through a translator and hoping the tone survived.
- "I told the guest we would sort it" — and nobody wrote it down.
With Propertory
- One thread per guest, already matched to the reservation and the stay phase.
- Drafts written in the guest's language, reviewed by a person before sending.
- The promise becomes assigned work attached to the same reservation.
Who it is for
What each team gets
Guest support
One queue with full context and a draft to work from instead of a blank box.
Property manager
Visibility of what was promised to which guest, without reading every thread.
Field team
Follow-up work that arrives with the guest's actual words attached.
Questions
Frequently asked questions
Does the AI send messages to guests automatically?
By default it drafts. Your team approves and sends. Specific low-risk message types can be enabled for automatic sending once you trust them.
Can we handle guests who write in another language?
Incoming messages can be translated for your team and replies drafted in the guest's language, with the original text always kept alongside.
Transparent pricing
€15 per property per month. Start with a 14-day trial.
AI is included under fair use. No credit card, no setup fee and no per-module upsell.