Guest experience
Answer every guest once, in one inbox.
Channel conversations arrive in a single thread with the reservation, the payment state and the open work already attached. The AI drafts the reply in the guest's language and a person approves it before it leaves.
- Unified inbox
- AI drafts
- Human approval
- Multilingual
No credit card required
Guest experience
The inbox your team actually works in
- 1ArriveA guest writes on any channelThe message is pulled into one thread and matched to the reservation, the property and the stay phase.
- 2DraftThe AI assembles a replyIt uses the reservation, the property information and your house rules, and drafts in the language the guest used.
- 3ApproveA person sends itYour team approves, edits or escalates. Anything the reply promises can be turned into a task on the same screen.
Inside the product
The inbox your team actually works in
One thread per guest, the reservation context beside it and a draft waiting for approval — not five extranet tabs and a translation window.
- 1Unified threadMessages from the booking channels land in the same conversation, in arrival order.
- 2Reservation contextStay dates, payment state, documents and open tasks sit next to the message.
- 3Draft, then approveThe AI proposes a reply; your team edits or approves it before it is sent.
How it works
One accountable trail, end to end
- 01 · Arrive
A guest writes on any channel
The message is pulled into one thread and matched to the reservation, the property and the stay phase.
- 02 · Draft
The AI assembles a reply
It uses the reservation, the property information and your house rules, and drafts in the language the guest used.
- 03 · Approve
A person sends it
Your team approves, edits or escalates. Anything the reply promises can be turned into a task on the same screen.
Capabilities
What you get
One thread per guest
Channel conversations stop living in separate extranets and separate mailboxes.
Reply in the guest's language
Incoming messages are translated for the team and drafts are written back in the guest's language.
Reservation context inline
Dates, payment state, verification status and open tasks are visible while you answer.
Approval before sending
Drafts are proposals. Nothing reaches a guest without a human decision.
Escalation instead of silence
Anything the AI is not confident about is handed to the team with the reason attached.
From answer to work
A promise made in a reply can be turned into an assigned task without leaving the thread.
Before and after
Disconnected tools versus one platform
Today, without Propertory
- Four extranets, a shared mailbox and a phone with WhatsApp on it.
- Copy-pasting through a translator, then hoping the tone survived.
- "I told the guest we would fix it" — and nobody wrote it down.
With Propertory
- One inbox where every channel conversation is already matched to its reservation.
- Drafts written in the guest's language, reviewed by a person before sending.
- The promise becomes an assigned task attached to the same reservation.
Who it is for
What each team gets
Property manager
Visibility of what was promised to which guest, without reading every thread.
Guest support
One queue, full context and a draft to work from instead of a blank box.
Field team
Tasks that arrive with the guest's actual words attached, not a second-hand summary.
Questions
Frequently asked questions
Does the AI send messages to guests on its own?
Only inside routines your team has explicitly enabled. By default the AI drafts and a person approves before anything is sent.
Which languages can it reply in?
Incoming messages are translated for your team and drafts are written back in the language the guest used.
What happens when the AI is unsure?
It escalates to your team with the reason attached instead of guessing, so the guest is never answered with something unverified.
Can a reply create work for the field team?
Yes. A promise made in a reply can be turned into an assigned task attached to the same reservation.
Transparent pricing
€15 per property per month. Start with a 14-day trial.
AI is included under fair use. No credit card, no setup fee and no per-module upsell.