Guest Portal
A guest experience that also enforces your operational policy.
The portal shows guests exactly what matters at their current phase of the stay — and releases access details only when verification, registration and payment conditions are met.
- Phase-aware
- Verification
- Payments & add-ons
- Documents
No credit card required
Your stay · Old Town Loft
Check-in in 18 hours
- Identity verificationIncomplete
- City tax · €16.00Unpaid
- Arrival detailsConfirmed
- Access codeUnlocks after verification
Token-scoped link · shows only this reservation · never indexed.
Inside the product
Fewer messages, because the answer is already where the guest is looking.
Most guest messages are requests for information the portal already holds, delivered at the moment it becomes relevant.
- 1Self-service verificationremoves the chase from your team's day.
- 2Self-service documentsstop invoice requests from arriving weeks after checkout.
- 3Add-ons in contextturn routine requests into recorded, charged revenue.
How it works
One accountable trail, end to end
- 01 · Phase 1
Booked
Stay summary, house rules, outstanding balance and what is required before arrival.
- 02 · Phase 2
Verification
Identity and registration collection, guest details, and the reason each item is needed.
- 03 · Phase 3
Pre-arrival
Arrival window, directions, parking, add-on offers and the property guide.
- 04 · Phase 4
Arrival
Access details revealed once verification and payment conditions are satisfied.
- 05 · Phase 5
In stay
Property information, support contact, add-on purchases and local guidance.
- 06 · Phase 6
Checkout
Departure instructions, final balance, city tax, invoices and downloadable documents.
Capabilities
What you get
Identity verification
Collect the identity and registration data a stay requires, with clear guidance for the guest.
Conditional access reveal
Entry details appear only once your configured conditions are satisfied, removing a recurring source of risk.
Property guides
Arrival instructions, house information and local guidance delivered without a printed binder.
Payments and city tax
Outstanding balances and local accommodation tax paid by the guest, with status reflected in operations instantly.
Add-on purchases
Early check-in, late checkout, parking and extras offered within policy and charged automatically.
Documents
Invoices, receipts and stay documents downloadable by the guest at any time, including after checkout.
Before and after
Disconnected tools versus one platform
Today, without Propertory
- Check-in details chased over email the evening before arrival.
- Documents arriving as phone photos in three different chats.
- Access details sent manually, sometimes to guests who have not paid.
With Propertory
- A portal link per reservation that collects what the stay legally and practically needs.
- Verification captured in one place and visible as reservation state.
- Arrival information revealed only when the stay's conditions are met.
Who it is for
What each team gets
Guest
One link with everything the stay requires, in a phase-aware order.
Guest support
Fewer repetitive questions, because the answers live where the guest already is.
Property manager
Arrival readiness as a state on the reservation instead of a memory.
Questions
Frequently asked questions
How do guests access the portal?
Through a token-scoped link tied to their reservation. Portal links are never indexed and expose only that stay's information.
When are access details revealed?
The portal is phase-aware. Access details appear once the conditions you configure are met, such as completed verification and settled payment.
Transparent pricing
€15 per property per month. Start with a 14-day trial.
AI is included under fair use. No credit card, no setup fee and no per-module upsell.